Frequently Asked Questions

No email address is required. Create an account with a username and password. Save your login details securely and confirm you can sign in on your device before downloading a client or viewing plans. Keep your password and subscription link private, and never share them together. If you can’t sign in, check for input method issues, extra spaces, and capitalization, then make sure you’re using the details saved when you created the account.

There’s no limit on the number of devices that can be online at the same time, so switching devices alone doesn’t mean you need to choose a new plan. Sign in to the same account on your new device, get the client for that platform, and import your subscription using the dashboard instructions. Supported platforms: Windows / macOS / iOS / Android / Linux. After importing, check the subscription name and route list before connecting. You don’t need to delete the setup on your old device just to add a new one.

Get your current subscription from the user dashboard, then update it from the subscription or configuration page in your client. Updating refreshes the route list; it doesn’t switch your current connection to a different route. If the client still says the old link is invalid, get a new subscription from the dashboard and import it. Once the new configuration works, you can remove the old one. Don’t use links from unverified chat messages or post your full subscription link publicly when asking for help.

Find client downloads in the user dashboard; direct installer links aren’t provided on this help page. In the dashboard, choose the option for your device’s operating system and read the download requirements and import instructions. After installing, grant the permissions needed to establish a network connection when prompted, then import the subscription from your account. If no routes appear, check that you imported a subscription configuration rather than a regular web address, then update it and review any prompts.

Treat your subscription link as sensitive account information. Before taking a screenshot, hide the full link, your password, and any other personal details. To troubleshoot, support will usually need the client name, device operating system, selected region, error message, and steps you took—not your full subscription details. If you think your link has been exposed, check the dashboard for a reset option and follow its instructions. After changing it, update the configuration on any device still using the old link.

Disconnect the proxy first and check that your device can access the internet on its own. If you’re on public Wi-Fi, see whether you need to sign in through a captive portal. Then open the client and confirm that the subscription updated successfully, a working configuration is selected, and the system is allowed to establish a network connection. Try another route to see whether the issue affects just one route or all of them. Change one setting at a time and note the result; changing the protocol, network, and proxy mode all at once makes the cause harder to identify.

Your browser and the app may use different network paths. Check whether the client’s system proxy is enabled and whether the current routing rules send the app or domain over a direct connection. Some apps don’t use the system proxy, so you may need a network interception mode supported by your client and the required permissions. After making a change, fully quit and reopen the app. Temporarily changing proxy mode can help identify the issue, but restore your usual rules after testing.

Updating a subscription fetches configuration; connecting to a route uses configuration already saved in the client. These can work differently. Keep the configuration that still works, then check your internet connection, make sure the subscription address is complete, and see whether the dashboard loads. Retry the update based on the client’s message. If needed, get the link from the dashboard and import it again. Don’t clear all subscriptions before you have another working configuration. When submitting a support ticket, include the update error with the link hidden.

First check whether other websites work, then see whether the affected site is having an outage or restricting access by account region. Review the client’s routing logs to confirm the domain uses the expected route. If domain resolution may be involved, check the DNS settings as described by your client. You can compare with another route in the same region to avoid introducing a region change as a variable. Don’t start by clearing all app data or repeatedly signing in; those steps may not fix a network routing issue.

After a network change or wake from sleep, check the connection status first; you usually don’t need to import the subscription again. Once the new network is working, disconnect and reconnect in the client, then check that the system still grants the required network permissions. On mobile devices, also check whether the operating system restricts background activity for the client. The exact settings vary by device. Update the subscription only if the configuration is missing, the link is invalid, or the subscription can’t be read. This helps distinguish connection issues from configuration issues.

Pause downloads, cloud sync, and other tasks that may be using your local bandwidth. Then compare routes using the same app and similar actions. Start by comparing routes in the same region, then compare route types such as IEPL dedicated routes, relays, and direct connections. Note changes in video stuttering, failed loads, or interrupted audio. Don’t judge performance based on a single latency reading. If every route is slow, check whether your Wi-Fi, internet connection, or the service you’re accessing is also congested.

These terms describe network paths, not a speed ranking that applies to every connection. A direct route takes a more straightforward path, but performance still depends on your local connection and international links. A relay uses an intermediate node to route traffic. IEPL refers to a different type of link arrangement. Start by choosing the target region and considering what you’ll use the connection for, then compare routes on your usual network and at your usual times. A protocol name alone doesn’t indicate route quality; see the protocol reference guide for more details.

VPNRead covers 90+ countries and 220+ routes. Distance can be a useful starting point, but it doesn’t directly determine the actual network path or app performance. For meetings and collaboration, start by comparing nearby regions. If a service requires a specific region, make sure your route meets its requirements first. Then consider connection success, performance over time, and your local network. See the global locations page for the full list.

A region error usually calls for checking your exit region, the platform’s service availability, and your account requirements—not just changing protocols. Make sure the selected route is in the region you need and that the app is actually using the proxy. Then compare another route in the same region. Streaming availability can also depend on licensing, account details, and platform detection, so a successful connection doesn’t guarantee that content will play. The platform’s own checks determine availability.

Speed tests measure data transfer under specific test conditions. Video calls are also affected by packet loss, latency variation, upload capacity, and Wi-Fi signal quality. Compare routes in the video meeting app itself and check whether your device is uploading files or backing up to the cloud at the same time. If switching routes makes little difference, try a more stable local connection. When contacting support, describe whether audio cuts out, video freezes, or you can’t join the meeting; that’s more useful for troubleshooting than a speed-test screenshot alone.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the day your plan started, not automatically on the first day of the calendar month. Check the dashboard for your current plan and data usage. If the figures don’t match your expectations, verify the account and plan you’re viewing, then submit a support ticket with your order details and dashboard screenshots. Compare plans on the pricing page before choosing; device count alone isn’t a reliable way to estimate data needs.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data is available until used and never expires. Monthly plan data resets each month on the day the plan started. Choose based on how often you use the service and how much data you consume; these are different billing models, not plans with the same billing period. If you already have a subscription, check the order details in the dashboard before adding or switching plans. If you’re unsure how data will be applied, confirm through a support ticket before proceeding.

We accept Alipay / WeChat Pay / USDT. Open your order in the user dashboard and follow the payment page instructions. After paying, return to the order page to check its status and plan details. If the payment provider shows the payment as complete but the dashboard hasn’t updated, keep your receipt and order details and contact support through a ticket. Don’t pay again until the status has been checked. Hide personal information unrelated to the order in screenshots. The dashboard and support confirmation are the source of truth for order status and next steps.

For a mid-cycle upgrade, the price difference is converted into remaining days. Before proceeding, check your current plan, order details, and the information shown on the upgrade page in the dashboard. Don’t assume the price difference converts to extra data, a fixed amount of bonus time, or another offer; those are different terms. If the page doesn’t match your expectations, keep screenshots of your current plan and the upgrade page and confirm the calculation through a support ticket. Avoid placing multiple orders while the details are being checked.

VPNRead offers a 30-day money-back guarantee. To request a refund, sign in to the user dashboard, open a support ticket, explain your request, and include the relevant order details. See the Terms of Service for eligibility. If you’d also like help troubleshooting a connection, include your device operating system, the client’s error message, and the steps you’ve tried. Don’t send your password or full subscription link. Follow up through the ticket after submitting. Processing time depends on the payment provider, so no additional timeframe is promised here.